PRIVACY POLICY

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Kyoto Uncharted (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through this website.

This Privacy Policy explains how we collect, use, manage, and protect your personal information when you visit our website or submit an inquiry or booking request.

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1. Information We Collect

We may collect personal information that you voluntarily provide through our inquiry or booking forms, including:

• Full name

• Email address

• Telephone number

• Country or region

• Preferred tour date

• Preferred activity

• Number of participants

• Experience level

• Rental equipment preferences

• Preferred meeting point

• Date of birth, where required for insurance or participation arrangements

• Any other information you choose to provide in your message or request

We may also collect technical information such as browser type, device information, access logs, IP address, and website usage data through Wix or related third-party services.

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2. How We Use Your Information

We use the information we collect for purposes including:

• Responding to inquiries

• Reviewing and managing booking requests

• Confirming tour availability and details

• Communicating with you before and after your tour

• Preparing rental equipment and tour arrangements

• Managing insurance-related procedures where necessary

• Improving our website and services

• Responding to legal or administrative requirements when required

We will not use your personal information for purposes unrelated to those described above without your consent, unless otherwise permitted or required by law.

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3. Booking Requests

Submitting an inquiry or booking form through this website does not automatically confirm a reservation.

A booking is considered confirmed only after Kyoto Uncharted has reviewed the request and provided confirmation directly to the guest.

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4. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share personal information with third parties only where necessary for the operation of our services, including:

• Insurance providers

• Service providers involved in website operation or communication

• Rental or operational partners where necessary

• Government authorities or other organizations where disclosure is required by law

Where personal information is shared, we will limit the information provided to what is reasonably necessary for the relevant purpose.

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5. Third-Party Services

This website is built and operated using Wix and may use third-party services such as Google Maps, Google Calendar, analytics tools, or other external applications.

These services may collect information according to their own privacy policies and terms of use.

Kyoto Uncharted is not responsible for the privacy practices of external websites or third-party services.

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6. Cookies and Website Analytics

This website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better browsing experience.

Cookies may be managed or disabled through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

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7. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal or administrative obligations, or manage our business operations.

When personal information is no longer required, we will take reasonable steps to delete or appropriately dispose of it.

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8. Security

We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of data transmission or storage over the internet can be guaranteed to be completely secure.

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9. Access, Correction, and Deletion Requests

If you wish to request access to, correction of, or deletion of your personal information held by Kyoto Uncharted, please contact us using the details below.

We may need to verify your identity before responding to certain requests.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, applicable laws, or business practices.

Any updates will be posted on this page.

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11. Contact

If you have any questions about this Privacy Policy or the handling of your personal information, please contact:

Kyoto Uncharted
Representative: Tetsuji “Tet” Nagashima
52-43 Misasagi-Besshocho, Yamashina-ku,
Kyoto 607-8417, Japan

Email: info@kyoto-uncharted.com
Phone: +81 90 8905 1029

Last updated: October 2026